Refund policy

Exchanges for faulty / incorrect items received 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Unfortunately, sleepwear items cannot be returned.

To start a return, you can contact us at pilgrim@richardjames.com.au Please note that returns will need to be sent to the following address post the return authorisation being approved.  

35 Ross St 

Goulburn NSW 2580

Items sent back to us without first requesting a return will not be accepted. Additionally, its imperative that a copy of your order and or order number and details are supplied with a return for it to be processed efficiently.

Exchanges for change of size / change of mind 

For exchanges for change of size or due to change of mind, these items need to be returned to us, upon receipt we will issue you with a refund. You are then free to replace your order in your desired size and style. 

 

Damaged Products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide the appropriate remedies. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or goods that have been worn or damaged, along with sleepwear items.

 

Product refunds
We will notify you once we’ve received and inspected your returned garments with a refund approval notification. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will however receive a notification from us once we have posted the refund to your bank's merchant services. 

If more than 15 business days have passed since we’ve approved your return, please contact us at pilgrim@pilgrimclothingcompany.com.au

 

Postage costs for returning items 

For a refund, or exchange, postage will be the responsibility of the customer (unless the item is deemed faulty by our team). We will always suggest using a tracked postal service so you will be able to track your return parcel and in the unlikely event that your return is lost in transit, we will be able to investigate with your courier of choice. 

Any deviation from the above policy may result in a restocking fee being applied from any appropriate refund.